Placing an order
Orders can be placed through our on-line store. Orders will be shipped the
same day or the next business day. We ship orders placed through our
on-line store via UPS Ground or USPS Mail.
Customer Service
Our friendly staff will be happy to answer any questions you may have
regarding our merchandise, or shipping cost before you place an order. We
are available Monday - Friday 8 am - 4 pm.
International Orders
International orders can not be placed through our on line check out. We would
be happy to take your international order via email , phone (213-746-8850) fax
(213-746-2236) . Contact us for an international shipping quote. Buyers are
responsible for duty and custom fees within the country of destination.
Payment
We accept both Visa and Master Card for payment. Pouch Depot reserves the
right to collect funds on any past due amounts via any method previously
submitted.
Minimums
We have no minimums for our orders. We welcome orders both large and
small. Distributors, please call for special pricing.
Same Day Shipping
Most orders placed before noon West Coast time can usually be shipped on
the day they are placed. Orders may also be shipped the next business day.
Please call us for lead times on custom orders.
Required for Your Order
When placing orders, please be prepared to give the sizes, colors and
quantities of pouches that you are ordering. We will also need your name,
address, phone number and either a Visa or Master Card number and
expiration date. If paying with a personal check or money order, we will need to
receive payment before your order is shipped.
Refund Policy
No returns for pouches or ribbon are accepted without the authorization of
Pouch Depot. All requests for returns must be made within 10 days of receipt
of merchandise. Unauthorized returns are subject to a 20% restocking fee.
Custom orders, tissue paper, euro totes and shred are not returnable.
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We welcome international
orders, but we are not
able to process them
through our online check
out. We would be happy
to take your international
order via phone
(213-746-8850) fax
(213-746-2236) or email.
We would also be happy
to provide you with a
shipping quote before you
place your order. Buyers
are responsible for duty
and custom fees within
the country of destination.
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Custom Orders
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Custom sizes
available for orders of
2,000 or more.
Custom printing on the
drawstring ribbons for
orders of 5,000 units or
more.
Contact us for pricing
and turn around time.
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